How long will my order take?
Orders are processed in 1–3 business days and usually arrive within 7–15 business days after that. You'll get a tracking number by email once it ships.
How do I know what size to order?
Every product page has a size chart with real measurements. If you're between sizes, we note which way to size — and you can always message us before ordering.
What payment methods can I use?
We accept major cards and, where available, instalment options like Atome at checkout.
Do you ship outside Singapore?
Right now we ship within Singapore only.
Are your products the same as on your Shopee store?
Yes — Kinetiv on Shopee and here are the same products from the same label. Buy wherever's easiest for you.
Something's wrong with my order — what do I do?
Contact us via our Contact page within 7 days of delivery (with a photo if it's a fault) and we'll make it right.